Terms of Service

We are AskYura LLC ("Company," "we," "us," "our"). We operate the website askyura.com (the "Site"), together with AskYura, an AI-powered customer support platform that helps businesses automate customer conversations and manage customer support through AI chatbots and live chat, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at hello@askyura.com or by mail to 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.

These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and AskYura LLC, concerning your access to and use of the Services. By accessing the Services, you agree that you have read, understood, and agreed to be bound by all of these Legal Terms. If you do not agree with all of these Legal Terms, you are prohibited from using the Services and must discontinue use immediately.

We may make changes to these Legal Terms at any time. We will alert you by updating the "Last updated" date. It is your responsibility to review these Legal Terms periodically. Your continued use of the Services after revised Legal Terms are posted means you accept the changes.

The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Services. We recommend that you keep a copy of these Legal Terms for your records.

The Services are provided for business use. You may use them to operate customer support and customer communication for your own business.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country. Those who access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws and treaties around the world, and are provided "as is" for your internal business purpose only.

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your internal business purpose.

Except as set out here or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited without our express prior written permission. For any other use, contact hello@askyura.com. We reserve all rights not expressly granted to you.

Any breach of these intellectual property rights constitutes a material breach of these Legal Terms and your right to use the Services will terminate immediately.

"Your Content" means everything you and your customers put into the Services: the knowledge base material, documents, and instructions you upload to train your assistant; the messages exchanged between your customers and your assistant; the records of actions your assistant takes on your behalf; and any other data you submit through the Services.

You own Your Content. We claim no ownership of it, and it is treated as your confidential information.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, and process Your Content solely as needed to provide, maintain, secure, and support the Services for you, and to comply with law. This licence extends to our service providers only to the extent they need it to perform those functions on our behalf, and it ends when you delete Your Content or close your account, subject to the retention practices described in our Privacy Policy.

We do not use Your Content to train any artificial intelligence model, and we do not sell, publish, or license Your Content to any third party for their own purposes.

You are responsible for Your Content. You represent and warrant that you have the necessary rights, consents, and permissions to submit it and to allow us to process it as described above; that it does not infringe the intellectual property, privacy, or other rights of any third party; that it is not unlawful, and that its collection and use complies with applicable data protection law; and that where Your Content includes personal information about your customers, you have provided any notices and obtained any consents required.

Separately, if you send us feedback, suggestions, or ideas about the Services ("Feedback"), you agree we may use that Feedback without restriction or compensation. Feedback does not include Your Content.

We may remove or disable access to content that we reasonably believe violates these Legal Terms or applicable law, and we will make reasonable efforts to notify you when we do.

By using the Services, you represent and warrant that all registration information you submit will be true, accurate, current, and complete; that you will keep it up to date; that you have the legal capacity to agree to these Legal Terms; that you are not a minor in the jurisdiction in which you reside; that you will not use the Services for any illegal or unauthorised purpose; and that your use will not violate any applicable law or regulation.

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine it is inappropriate or otherwise objectionable. If you provide information that is untrue, inaccurate, or incomplete, we may suspend or terminate your account.

We accept payment by Visa and Mastercard. Payments are processed by Stripe. All payments are in US dollars.

You agree to provide current, complete, and accurate purchase and account information, and to update your payment method and billing details promptly so that we can complete your transactions and contact you as needed. Sales tax will be added where required. You agree to pay all charges at the prices then in effect and authorise us to charge your chosen payment provider. We may correct any errors in pricing, even if we have already requested or received payment, and we may refuse or limit any order.

Billing and renewal. Paid plans are billed in advance, either monthly or annually depending on the plan you choose at checkout. Your subscription continues and renews automatically for the same period unless cancelled. You consent to our charging your payment method on a recurring basis without requiring prior approval for each charge, until you cancel.

Cancellation. You can cancel your subscription at any time by logging into your account. Cancellation takes effect at the end of your current paid term, and you keep access to the paid plan until then. We do not provide refunds for partial billing periods. If you have any questions or are unsatisfied with the Services, email us at hello@askyura.com.

Fee changes. We may change subscription fees from time to time and will communicate any price change to you in accordance with applicable law. A price change takes effect at your next renewal, and you may cancel before then if you do not accept it.

Non-payment. If a payment fails, we may suspend or downgrade your access to paid features until payment is made.

Each plan includes a maximum number of AI responses per day. An AI response means a single reply generated by your assistant and delivered to a recipient. Messages sent by your customers, replies written by you or your team through live chat, and internal testing in the sandbox are not counted as AI responses.

When your plan's daily response limit is reached, your assistant stops generating AI responses for the remainder of that day and hands the conversation off to live chat, so your customers can still reach you and you or your team can reply directly. The count resets daily, and AI responses resume automatically at the start of the next day.

We may change the limits included in a plan on notice to you, and any change will take effect at your next renewal.

The Services generate responses using artificial intelligence, based on the knowledge base material and instructions you provide. AI-generated output can be inaccurate, incomplete, or unsuitable for a given situation. You are responsible for configuring your assistant, for reviewing and testing it before deploying it to your customers, and for the responses it gives on your behalf. You should not rely on the Services to provide legal, medical, financial, or other professional advice to your customers.

Where you enable your assistant to take actions in connected systems, you are responsible for deciding which actions it may take, for setting any limits or approval steps, and for the consequences of those actions. We recommend you configure appropriate limits and monitor the actions your assistant takes.

You will not use the Services to impersonate another person or business, to send unsolicited bulk messages, to deceive your customers about whether they are talking to an automated system where disclosure is required by law, to handle content that is unlawful, or in any way that violates the acceptable use rules of a connected platform or messaging channel.

We may include software for use in connection with our Services. If such software is accompanied by an end user licence agreement ("EULA"), the terms of that EULA govern your use. If it is not, we grant you a non-exclusive, revocable, non-transferable licence to use the software solely in connection with the Services and in accordance with these Legal Terms. Any software and related documentation is provided "as is" without warranty of any kind. You may not reproduce or redistribute any software except in accordance with the EULA or these Legal Terms.

You may not access or use the Services for any purpose other than that for which we make them available. As a user of the Services, you agree not to: systematically retrieve data or content from the Services to compile a collection, database, or directory without written permission; trick, defraud, or mislead us or other users, particularly in any attempt to obtain sensitive account information; circumvent, disable, or interfere with security-related features of the Services; use information obtained from the Services to harass, abuse, or harm another person; make improper use of our support services or submit false reports of abuse; use the Services in a manner inconsistent with any applicable law or regulation; engage in unauthorised framing of or linking to the Services; upload or transmit viruses, Trojan horses, or other material that interferes with the operation of the Services; delete any copyright or proprietary notice from any Content; impersonate another user or person, or use another user's account; interfere with, disrupt, or create an undue burden on the Services or connected networks; harass, intimidate, or threaten our employees or agents; attempt to bypass measures designed to restrict access to the Services; copy or adapt the Services' software; except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any software comprising the Services; use any scraper, robot, or offline reader to access the Services other than standard search engine or browser usage; or create user accounts by automated means or under false pretences.

These restrictions do not prevent you from using the Services through our published APIs, integrations, chat widget, or other automated features we make available to you.

Any use of the Services in violation of the foregoing may result in termination or suspension of your rights to use the Services.

We reserve the right, but not the obligation, to monitor the Services for violations of these Legal Terms; to take appropriate legal action against anyone who violates the law or these Legal Terms; to refuse, restrict, limit the availability of, or disable any content in breach of these Legal Terms; to remove or disable files and content that are excessive in size or burdensome to our systems; and otherwise to manage the Services in a manner designed to protect our rights and property and to facilitate their proper functioning.

We care about data privacy and security. Please review our Privacy Policy at askyura.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised that the Services are currently hosted in Singapore. If you access the Services from a region with laws governing personal data collection, use, or disclosure that differ from those applicable where the Services are hosted, your continued use means your data may be transferred to and processed in that hosting region.

These Legal Terms remain in full force and effect while you use the Services. We may suspend or terminate your access to the Services, without notice or liability, if you breach these Legal Terms or any applicable law or regulation, if your account is used in a way that threatens the security or operation of the Services, or if you fail to pay amounts due. Where reasonably practicable and lawful, we will notify you first and give you an opportunity to resolve the issue.

You may stop using the Services and close your account at any time. On termination, your right to use the Services ends immediately. For a period after termination you may request an export of Your Content by emailing hello@askyura.com, and you may request its deletion, as described in our Privacy Policy.

If we terminate or suspend your account, you are prohibited from registering a new account under your name, a fake or borrowed name, or the name of any third party.

We reserve the right to change, modify, or remove the contents of the Services at any time at our sole discretion, and we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee that the Services will be available at all times. We may experience hardware, software, or other problems, or need to perform maintenance, resulting in interruptions, delays, or errors. We do not offer a service level agreement or uptime guarantee. You agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of New Mexico applicable to agreements made and to be entirely performed within the State of New Mexico, without regard to its conflict of law principles.

Informal negotiations. To expedite resolution and control cost, the parties agree to first attempt to negotiate any dispute, controversy, or claim related to these Legal Terms (each a "Dispute") informally for at least thirty (30) days before initiating arbitration. Informal negotiations commence on written notice from one party to the other.

Binding arbitration. If the parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those expressly excluded below) will be finally and exclusively resolved by binding arbitration. You understand that without this provision you would have the right to sue in court and have a jury trial. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes, both available at adr.org. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing and must follow applicable law. Except where otherwise required, the arbitration will take place in Bernalillo County, New Mexico.

If for any reason a Dispute proceeds in court rather than arbitration, it shall be brought in the state and federal courts located in Bernalillo County, New Mexico, and the parties consent to jurisdiction and venue there and waive all defences of lack of personal jurisdiction and forum non conveniens. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act is excluded.

In no event shall any Dispute be commenced more than one (1) year after the cause of action arose.

Restrictions. Any arbitration shall be limited to the Dispute between the parties individually. To the full extent permitted by law, no arbitration shall be joined with any other proceeding; there is no right or authority for any Dispute to be arbitrated on a class-action basis; and there is no right or authority for any Dispute to be brought in a representative capacity on behalf of the general public or any other persons.

Exceptions. The following Disputes are not subject to informal negotiations or binding arbitration: any Dispute seeking to enforce or protect, or concerning the validity of, a party's intellectual property rights; any Dispute related to allegations of theft, piracy, invasion of privacy, or unauthorised use; and any claim for injunctive relief.

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE OF THEM, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT, INCLUDING ANY OUTPUT GENERATED BY THE AI ASSISTANT, AND WE ASSUME NO LIABILITY FOR ANY ERRORS OR INACCURACIES OF CONTENT, ANY UNAUTHORISED ACCESS TO OUR SERVERS OR ANY INFORMATION STORED THEREIN, ANY INTERRUPTION OR CESSATION OF TRANSMISSION, ANY BUGS OR VIRUSES TRANSMITTED THROUGH THE SERVICES BY ANY THIRD PARTY, OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES OR ANY HYPERLINKED WEBSITE.

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, made by any third party arising out of Your Content; your use of the Services; your breach of these Legal Terms; any breach of your representations and warranties; your violation of the rights of a third party, including intellectual property rights; or any overt harmful act toward another user of the Services. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with that defence. We will use reasonable efforts to notify you of any such claim on becoming aware of it.

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of the remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or your use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them.