Chat Suggestions

Start Conversations Faster with Chat Suggestions

Help customers start conversations effortlessly using predefined prompts that clarify intent and reduce friction from the first message.

[interface] screenshot of core features (for a ai legal tech company)

Optimizing the First Moment of Conversation

Instant Conversation Starters

Provide ready-to-use message prompts that help customers start a chat without typing from scratch.

Clear Intent from the First Message

Guide customers to express their needs upfront, helping agents understand context earlier and respond more effectively.

Consistent Support Experience

Use predefined suggestions to keep conversation entry points structured and aligned with your support flows.

Reduced Friction at Chat Entry

Lower the effort needed to begin a conversation, making it easier for customers to engage and get help faster.

[interface] screenshot of core features (for a ai legal tech company)

Set Up Suggestions Once, Show Them Everywhere

Add suggestions through the SDK and have them appear automatically in your website chat and SDK interface.

Features:

  • Centralized suggestion management
  • Support for multiple first-message prompts
  • Simple and predictable setup

Helpful Prompts Where Users Begin

Suggestions appear where conversations start. On your website and inside the SDK. Ensuring a consistent and engaging first-touch experience.

Why this works:

  • Guides users from the very first message
  • Reduces friction and hesitation
  • Creates a unified and helpful starting point
[interface] screenshot of core features (for a ai legal tech company)

Frequently Asked Questions

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