What are chat suggestions in AskYura?

Predefined prompts that appear when a conversation starts. Customers tap one instead of typing, giving AskYura clear intent from the first message.

Where do chat suggestions appear?

Wherever your conversation starts: your website chat and your in-app SDK, automatically, with no per-channel setup.

Can I create more than one suggestion?

Yes. Add multiple first-message prompts and manage them all centrally through the SDK.

Do chat suggestions work with AskYura’s actions?

Yes. A tapped suggestion can trigger a real action, like tracking an order or starting a return, not just a canned reply.

How long does setup take?

Minutes. Add suggestions once in the SDK and they appear everywhere your chat runs. No code required.

Chat Suggestions

Chat Suggestions That Start the Right Conversation

Predefined chat suggestions give customers a clear starting point, so they ask the right question and AskYura gets to work faster.
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No blank text box. No guesswork. Just a faster path from first click to resolved request.

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Remove the Friction Before the First Message

Instant Conversation Starters

Show ready-to-tap prompts so customers begin a chat in one click, without typing from a blank box.

Clear Intent from the First Message

When a customer taps a suggestion, AskYura knows what they need right away, then moves straight to the right action.

Consistent Support Experience

Keep every conversation entry point structured and on-brand, aligned with the workflows AskYura already handles.

Higher Engagement, Less Drop-off

Lower the effort to start, and more visitors actually begin a conversation instead of leaving.

THE FISRT TAP MATTERS

A Blank Chat Box Is Where Conversations Die

Most visitors don't know what to type, so they type nothing.

AskYura starts the engagement.

Chat suggestions replace the empty box with clear, clickable options that match what people actually ask.

Less hesitation

Faster resolutions

More conversations started

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Set Up Suggestions Once, Show Them Everywhere

Add suggestions through the SDK and they appear automatically across your website chat and in-app SDK, with no separate setup per channel.
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Features:

Centralized suggestion management
Multiple first-message prompts
Simple, predictable setup
Consistent across web and SDK

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Automate Tasks Instantly

Deploy AI to handle refunds, updates, and more—no coding required.

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Seamless System Integration

Connect AskYura to your tools in hours, not weeks.

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Industry-Specific Solutions

Tailored automation for e-commerce, banking, hospitality, and more.

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Data Privacy & Security

Your business data stays secure and compliant at every step.

Helpful Prompts Right Where Users Begin

Suggestions appear the moment a conversation starts, on your site and inside the SDK, for a consistent, guided first touch.
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Why this works:

Guide users from the very first message
Reduces friction and hesitation
Creates a unified starting point across channels

Suggestions That Fit How Customers Actually Ask

Map each suggestion to a real intent, and AskYura can act the moment it's tapped:

"Track my order" triggers AskYura to pull the live status

"Start a return" triggers AskYura to kick off the workflow

"See pricing & plans" triggers AskYura to answer instantly

"Talk to a human" routes straight to live chat