Conversational AI vs Chatbots: Why Conversational AI Is the Next Generation of Customer Interaction
Many businesses believe they are using Conversational AI, but in reality, they are still relying on basic chatbots. While both tools automate conversations, they are fundamentally different in capability, intelligence, and business impact. This guide breaks down the real differences, explains why Conversational AI is the next generation, and helps you decide which solution truly fits your business goals.
January 14, 2026