Looking for the best conversation intelligence software? Compare features, pricing, and find why AskYura is redefining AI-driven customer conversations.
Every sales conversation contains valuable data, including tone and keywords, as well as objections and buying signals. Conversation intelligence uses artificial intelligence, machine learning, and natural language processing to analyze calls and meetings for coaching moments, next steps, deal risks, and pipeline signals.
The best conversation intelligence software records and transcribes call recordings, analyzes topics and sentiment, and converts conversation transcripts into meeting summaries and play-ready tasks. Shortlist tools that connect with your CRMs, highlight deal health, and support compliant recording across video conferencing platforms. Look for transparent pricing and confirm whether costs are based on the number of users, seats, or usage limits.
While most conversation intelligence tools focus on analyzing calls and extracting insights, AskYura takes a step beyond traditional CI. Among the platforms gaining attention in 2026, it stands out for blending conversation intelligence with real action automation.
Instead of simply interpreting conversations, AskYura’s AI agents can automate tasks, update systems, and trigger follow-ups through integrations like n8n. You’ll see how it compares with other leading platforms below, along with key features, pricing models, and use cases to help you choose the right fit for your team.
When reviewing the best conversation intelligence software for 2026, we focused on factors that shape sales teams, revenue teams, and customer interactions. Each reflects how these tools enhance accuracy, usability, and business value while maintaining a simple setup.
Accurate call transcription and speech recognition are essential for dependable call data and conversation transcripts. The tools here use AI and natural language processing to detect keywords, summarize sales conversations, and deliver coaching insights with minimal manual edits.
We prioritized platforms that support snippets, scorecards, talk-listen ratios, filler word tracking, and objection handling, helping sales managers spot coaching moments, measure agent performance, and refine sales playbooks.
Strong CRM integrations with tools like Salesforce, HubSpot Sales Hub, and Sales Cloud improve visibility across pipeline forecasting, deal health, and deal risks, giving sales reps and revenue teams a clear view from call recordings to deal outcomes.
We favored conversation analytics software offering single sign-on (SSO), role-based access, compliance flags, and data redaction to protect customer data and maintain compliance.
We valued vendors with clear, public pricing—per-user, platform-based, or add-on—with no hidden fees. Transparent models help teams to compare options and plan software purchasing budgets with confidence.
While traditional conversation intelligence tools focus on analyzing calls and extracting insights, AskYura goes one step further. It uses conversational understanding to take action — automating tasks, resolving customer requests, and updating interconnected systems through APIs. Instead of simply reviewing what happened in a conversation, AskYura’s agentic AI handles the work inside the conversation itself.
Businesses looking to automate customer support, sales inquiries, and internal workflows without coding or complex setup.
Centralizes live chat, knowledge base, and CRM data, allowing support and sales teams to view every interaction in one place. This unified view allows faster and more accurate customer interactions.
Goes beyond conversation analysis. AskYura executes actions such as processing requests, updating records, or triggering CRM workflows directly through APIs, cutting repetitive manual work.
Transfers chats to human agents only when necessary, maintaining full conversation transcripts and context to ensure customer satisfaction and efficiency.
AskYura includes a free plan with full access to the AI assistant and 100 one-time AI credits.
Paid plans include:
AskYura redefines what conversation intelligence software can do by blending AI-driven insights with action automation. Its AI agents don’t just analyze sales conversations or summarize data; they act on it. From automating customer responses to executing backend tasks, AskYura turns insights into measurable results. It’s ideal for sales managers, customer support teams, and revenue operations leaders seeking efficiency, faster response times, and better customer experience without adding complexity or code.
Gong is a Revenue AI platform built around the Gong Revenue Graph, which captures and connects customer interactions, calls, emails, meetings, and CRM data into structured revenue signals that AI can act on.
Sales and revenue teams that need connected conversation intelligence across channels, with clear deal health and pipeline signals.
Unifies calls, meetings, emails, CRM records, and external signals into a connected revenue data network.
Use the graph’s context to suggest follow-ups and flag deal risks, allowing teams to act sooner.
Syncs with major CRMs and 300+ tools for consistent call data and conversation transcripts across the revenue stack.
Not publicly listed; contact sales for a custom quote.
Gong is a leading option for teams that want connected conversation analytics software with clear deal risks and pipeline visibility. The Revenue Graph and broad integrations give sales managers and revenue teams a reliable view of customer interactions and deal outcomes without manual logging.
Clari Copilot is an AI-driven conversation intelligence tool built inside the Clari Revenue Platform. It provides sellers with real-time transcription, buyer signal detection, and AI-powered coaching to help close deals faster and improve pipeline visibility.
Sales organizations that want to connect call insights directly to forecasting, CRM updates, and revenue execution.
Clari Copilot gives sales reps live visibility during sales calls. With real-time transcription, instant insights, and AI-driven battlecards, reps can handle objections on the spot.
Identifies deal risks, intent, and next steps from each interaction, feeding them into Clari’s forecasting tools.
Provides guided responses, battlecards, and best-practice prompts to improve agent performance and consistency.
Pricing is not publicly disclosed. Businesses can request a custom quote.
Clari Copilot connects conversation intelligence directly to revenue forecasting and pipeline management. With real-time coaching, automatic CRM updates, and buyer-signal tracking, it helps sales teams stay proactive and close stronger.
Chorus by ZoomInfo is conversation intelligence software that captures and analyzes sales calls, meetings, and emails to improve team performance and forecast accuracy.
Revenue and sales teams looking to improve call visibility, coaching consistency, and CRM data accuracy using AI-driven conversation insights.
Automatically captures call recordings and conversation transcripts from meetings and emails, giving sales reps complete visibility into customer conversations.
Tracks deal risks, engagement levels, and communication gaps to improve pipeline forecasting and deal outcomes.
Helps sales managers identify coaching moments, monitor agent performance, and create personalized training workflows.
Pricing for Chorus by ZoomInfo isn’t publicly listed. Interested teams can request a demo through the official site for a customized plan based on user volume and integration needs.
Chorus by ZoomInfo gives sales and revenue teams a clear view of every customer interaction, from call recordings to deal intelligence. With built-in coaching tools and CRM sync, it helps improve forecast confidence and seller performance without adding extra complexity.
Salesforce conversation intelligence software helps teams capture and analyze calls, emails, and meetings with AI, surfacing risks, objections, and next steps. It connects insights to Agentforce and Slack, so follow-ups happen where sellers work.
Sales teams on Sales Cloud that want conversation intelligence built into their existing CRM and Slack workflows.
Flags key deal moments, such as objections or competitor mentions, and tracks custom keywords without replaying full calls.
Generates highlights and next steps instantly, allowing reps to review key points and jump directly to relevant transcript snippets.
Automatically updates fields like next steps and deal stage for clearer, real-time pipeline visibility.
Salesforce Conversation Intelligence is offered as an add-on to Sales Cloud and is billed annually per user.
For teams already running on Salesforce, this conversation intelligence tool delivers practical value through Slack recaps, CRM-linked insights, and real-time pipeline updates. It’s a strong choice if you want conversation data to stay entirely within the Salesforce ecosystem.
Avoma is an AI meeting assistant and conversation intelligence platform that helps teams record, transcribe, and analyze meetings. It centralizes note-taking, coaching, and scheduling, allowing sales and customer success teams to review calls, enhance performance, and automate CRM updates.
Teams looking for an affordable AI meeting assistant with built-in conversation intelligence and CRM integration for call summaries and coaching.
Automatically records, transcribes, and summarizes meetings, saving hours on manual note-taking and data entry.
Analyzes talk ratios, keywords, and engagement patterns to help managers coach reps and identify improvement areas.
Tracks custom topics or keywords, such as pricing or objections, across calls to highlight trends and opportunities.
Avoma offers fair, flexible pricing designed for growing teams.
Avoma delivers strong conversation intelligence and AI-driven meeting summaries at an accessible price. It’s ideal for teams that want smarter notes, real-time coaching, and CRM automation without the complexity or high cost of enterprise tools.
Observe.AI is a voice-first conversation intelligence and contact center AI platform designed to improve customer experience and agent performance. It helps businesses analyze calls, automate QA, and deploy AI agents that manage customer interactions with accuracy and compliance.
Contact centers and customer experience teams looking to automate call handling, ensure compliance, and coach agents using AI-driven insights.
Automate customer conversations end-to-end, handling interruptions and background noise while maintaining natural, human-like dialogue.
Automatically evaluate 100% of customer calls for quality, compliance, and performance to improve coaching and uncover business insights.
Assists live agents with real-time guidance, summarization, and next-step suggestions, reducing handle time and improving accuracy.
Observe.AI follows a custom enterprise pricing model. You can request a demo or contact sales for more details.
Observe.AI combines conversation intelligence and AI automation to deliver voice-driven customer experiences. It targets contact centers needing call transcription, QA automation, and compliance governance. It’s ideal for enterprises prioritizing speech analytics, customer sentiment, and regulatory accuracy over lightweight workflow automation.
Fireflies.ai is an AI meeting assistant and conversation intelligence platform that helps teams transcribe, summarize, and analyze meetings across sales, recruiting, and customer success. Known for its simplicity and accuracy, it captures every conversation and transforms it into searchable insights.
Teams needing accurate meeting transcripts, searchable summaries, and lightweight analytics without complex setup.
Transcribes meetings in multiple languages with high accuracy and automatic speaker detection.
Generates instant action items and custom notes after every meeting for easier follow-up.
Lets you ask questions about meetings and instantly find insights within transcripts.
Fireflies.ai offers flexible plans for individuals and teams of all sizes.
Fireflies.ai provides fast, accurate transcription and practical conversation insights at an affordable price point. It's ideal for teams seeking a strong conversation intelligence software without the complexity of enterprise solutions.
Fathom is an AI notetaker that automatically records, transcribes, and summarizes meetings in real time. Designed for professionals using platforms like Zoom, Google Meet, and Microsoft Teams, it delivers accurate call notes, summaries, and action items directly to your inbox, as well as integrated tools.
Teams and professionals seeking a free, automated AI meeting assistant that syncs notes across apps like Slack, Salesforce, HubSpot, and Notion.
Automatically generates accurate notes and key points from every meeting without manual effort.
Search across past meetings and get quick, contextual answers to questions.
Syncs transcripts, notes, and insights to tools like Salesforce, HubSpot, and Slack.
Fathom offers four simple plans designed for individuals and teams of all sizes.
Fathom is a simple, free AI meeting assistant designed for ease and productivity. It’s ideal for teams that need reliable transcription, summaries, and workflow synchronization without the complexity of setup.
Grain is an AI notetaker and conversation intelligence platform built for sales and customer success teams. It automatically records, transcribes, summarizes, and syncs meeting notes to CRMs, helping teams stay focused on conversations instead of manual data entry.
Sales, product, and customer success teams seeking accurate meeting summaries, CRM sync, and actionable AI insights.
Automatically generates recordings, transcripts, and summaries so teams stay fully present during calls.
Creates follow-up actions and AI-generated emails based on meeting outcomes, saving post-call time.
Syncs notes and fields directly to tools like Salesforce and HubSpot, removing repetitive manual entry.
Grain offers flexible plans with a free tier for individuals and premium options for teams:
Grain combines notetaking and conversation intelligence in one accessible platform, making it ideal for teams that want actionable meeting insights and CRM-ready data, all without leaving their workflow.
Selecting the best conversation intelligence software in 2026 primarily involves finding the right fit. You want something that matches your call or chat volume, connects to your CRM, adheres to data rules, and doesn't add extra work for your sales or support teams. Use the points below as a quick checklist before making a purchase.
Start with where most conversations happen. Sales teams typically require conversation intelligence for sales calls, pipeline insights, and coaching guidance. Contact-center platforms focus more on QA, agent performance, and customer satisfaction across high-volume call center operations.
If a significant portion of your customer interactions occurs through your website, a chat-first platform like AskYura can coexist with call-focused CI software, handling customer conversation automation on web chat. At the same time, your call tools focus on phone and meeting summaries.
Look closely at how vendors bill:
Clear models make software buying easier because you can test and scale without surprise costs.
The best tools are the ones your sales reps and sales managers actually use. Look for:
AskYura is best suited when you want AI agents to act directly within conversations (for example, answering customer needs in web chat or updating systems via APIs), while CI tools handle call analytics and seller performance metrics.
Before you commit, check how each tool handles customer data:
AskYura’s approach to training AI solely on your own business data (“Your Data, Your AI, Your Rules”) is beneficial if you prioritize keeping customer interactions and conversation intelligence closely aligned with your internal policies, while still using automation to act on insights.
The best conversation intelligence software helps businesses understand and act on every customer interaction; however, the real advantage comes when your AI can use that insight. Traditional conversation intelligence tools record and analyze calls, flag keywords, and surface insights for post-meeting reviews.
AskYura goes further. Instead of passively analyzing transcripts, it becomes an AI teammate that works inside your conversations. It automates customer service, executes workflow actions via APIs, and manages insurance, finance, and eCommerce processes in real-time, without requiring code or complex dashboards. This is where conversation intelligence meets automation.
Enterprises may prefer full-scale CI systems for voice analytics and sales coaching. Mid-market teams often seek a balance between insights and affordability, while SMBs rely on freemium CI tools for transcription and summary capabilities. Across every business tier, insight alone is no longer enough. Modern teams need AI that listens, understands, and acts instantly, turning every conversation into a measurable impact.
That’s why AskYura stands out. It combines conversation intelligence, virtual assistance, and customer engagement automation into one agentic system. With no-code setup, smart escalation, and real-time workflow execution, AskYura doesn’t just tell you what’s happening; it handles it for you. Learn more about how conversation intelligence turns into real automation at AskYura.
A conversation intelligence software captures, transcribes, or analyzes customer interactions across calls, chats, and meetings. It identifies trends, sentiment, and action items to help sales, support, and marketing teams improve engagement and decision-making through data-driven insights.
Yes. Conversation intelligence focuses on understanding what’s said in customer interactions for coaching and insight, while revenue intelligence links those insights to deal health, forecasts, and conversion metrics. Platforms like AskYura blend conversational context with task automation to bridge this gap effectively.
Both options exist. Some conversation intelligence platforms charge per user, while others, like AskYura, offer flexible usage-based or AI-credit pricing. This allows teams to scale conversational automation without paying for inactive users or unused seats.
Most conversation intelligence tools integrate with popular platforms, including Zoom, Microsoft Teams, Google Meet, and VoIP systems, allowing call transcription and analytics. Chat-based AI systems, such as AskYura, complement these tools by automating customer conversations and workflows directly within web chat environments.
To deploy the best conversation intelligence software, such as AskYura, start with a single workflow, like automating customer Q&A or policy lookups, and then expand to more complex actions. With no-code setup, API-first integration, and smart handoff to human agents, teams can launch AskYura in under 48 hours and begin turning real-time conversations into automated outcomes immediately.
